Latest posts by Anna Murphy
Scale by Intercom 3 min read
This year we launched Scale, a new content series about how industry leaders are focusing on customer relationships. Here is our roundup of all the industry insights we gleaned from this unprecedented year.
Sales 10 min read
We spoke to some of Intercom’s sales leaders across three continents to learn more about what a great sales team culture actually looks like – and how you can put their lessons into practice.
Customer Engagement 50 min listen
In our final instalment of S.H.O.P., we’re looking at how this year’s holiday shopping could impact retail for years to come.
Customer Engagement 45 min listen
In the third installment of our four-part series S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.
Customer Engagement 47 min listen
In the second of our four-part series S.H.O.P., we examine the social changes that are redefining the retail sector and explore what our new consumption habits say about the wider world.
Customer Engagement 45 min listen
In the first of our four-part series S.H.O.P., we’re exploring the past, present, and future of the physical store in an increasingly digital world.
Customer Service 5 min read
How do you scale support experiences around the world? Learn our three step approach to creating a multilingual support strategy.
Sales 4 min read
For all the time and money we spend attracting customers to our website, isn’t it odd how little we spend trying to convert them? These live chat stats will show you the conversion power of messaging.