AI & Automation
18 min read
The ultimate guide to knowledge management in the age of AI
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Beth-Ann Sher
Latest posts by Beth-Ann Sher
Customer Service 6 min read
Get ready for AI bots by optimizing your knowledge base
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.