Latest posts by Brian Scanlan
In December, we announced European data hosting, the result of one of Intercom’s biggest ever infrastructure projects. We’re continuing to expand Intercom globally, and these five lessons we learned while building out the infrastructure will be invaluable.
Engineering 38 min listen
There are plenty of resources and advice on the engineering management career path. But what if the manager role is not for you? Calm’s Will Larson chats about growing as an engineering leader.
Engineering 13 min read
From premature optimization to over-engineering solutions for your product, it’s easy to get caught up making technology decisions that slow you down instead of speeding you up.
Engineering 7 min read
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
Engineering 9 min read
Every engineering organization is faced with the same question – what do you do when the unexpected happens and something goes wrong? Here’s how we implemented a brand new incident management process during a critical event at Intercom.
Engineering 5 min read
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime…
Engineering 35 min listen
One of the most challenging, yet rewarding, changes an engineer can make is the transition from maker to manager.
Engineering 8 min read
The transition from engineer to engineering manager can be a tough one. But become a manager of engineering managers and…
News & Updates 5 min read
Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on…
Engineering 10 min watch
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…