Christina Power, Senior Customer Support Specialist at Intercom

Cutting the cord on inappropriate customer conversations

Dealing with inappropriate conversations can be challenging for your support team. Creating a robust process relieves the emotional burden of figuring out what to do and where to seek help.

Christina Power

Senior Customer Support Specialist, Intercom

Franka Martinovic

Senior Customer Support Manager, Intercom

Customer Service 7 min read

How customer support sessions help us stay close to our customers (even as we scale)

You don’t need to lose touch with your customers as your company grows. Customer support sessions help us build and nurture a customer-centric strategy, product roadmap, and culture – even as we scale.

Christina Power

Senior Customer Support Specialist, Intercom