Growth 2 min read
What is a knowledge base?
A knowledge base is a self-serve online library of information about a product, service, or specific product.
Davin O'Dwyer
Latest posts by Davin O'Dwyer
Growth 5 min read
What is a support ticket?
A support ticket is a mechanism for customers to make a request to a business, which the business can then use to reference the customer’s query.
Product & Design 74 min watch
Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC
Intercom Co-founder and Chief Strategy Officer Des Traynor sits down for a fascinating conversation with Harry Stebbings on the 20VC podcast.
Customer Engagement 21 min read
How to use email marketing to create campaigns and connect with your users
Email marketing is one of the most effective tactics a business can use. This guide walks you through starting your first email campaigns, and successfully scaling them as you grow.
Customer Engagement 10 min read
Customer acquisition strategy: How to acquire more customers in 2023
Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive.
Sales 16 min read
How to build, manage and scale a sales team – 12 strategies from the experts
How do modern businesses build, manage and scale their sales team? We asked experts from Shopify, Close, Terminus and many more to share their best strategies for building a sales team.
News & Updates 11 min read
2021 on Inside Intercom
The Intercom Content Team presents the highlights of 2021 on the Inside Intercom blog and podcast, from our product launches to our anniversary specials, our in-depth guides to our thought leadership.
Customer Engagement 12 min read
Customer engagement: 5 best practices and 6 examples of effective messages
Timely, targeted messages will help you engage and retain customers. Check out our best practices for customer engagement.
News & Updates 11 min read
Intercom turns 10: Highlights from our first decade
To mark Intercom’s 10th birthday, we reflect on the journey from there to here – the major moments and notable milestones that have defined us as a company and as a group of people. Here, we look at 10 highlights from 10 years of Intercom