Latest posts by Davin O'Dwyer
News & Updates 11 min read
To mark Intercom’s 10th birthday, we reflect on the journey from there to here – the major moments and notable milestones that have defined us as a company and as a group of people. Here, we look at 10 highlights from 10 years of Intercom
News & Updates 8 min read
The Intercom Content Team reflects on a most turbulent year, highlighting the essays, posts and podcasts that captured a year of incredible challenges and incredible achievements.
News & Updates 45 min watch
Our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment. Discover her insights here.
Product & Design 6 min read
As a product-led company, we put a lot of time and thought into how we organize our product teams, and how they work together. Here is a collection of pieces on the topic we have published over the years.
Product & Design 5 min read
We have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. Here is a collection of our content on the topic.
Product & Design 5 min read
Intercom is a proudly product-first company, which has led to a culture that thinks deeply about design. This selection of posts reflecting on the design process illustrates the ways in which we consider and practice product design.
Product & Design 5 min read
Talking to your customers and really knowing what they need is beneficial in many different ways – it can help build loyalty, but also gives you crucial information to help your business succeed. Here is a selection of insights we’ve published over the years.
Customer Engagement 5 min read
Customer retention is one of the most important aspects of any successful SaaS business, and over the years we have examined how to fight churn from a number of perspectives. Here is a collection of insights into retention that may prove useful right now.
News & Updates 8 min read
During the COVID-19 crisis, staying connected is more important than ever. Here, members of the Intercom Content team share some links or online events we’ve found useful, informative, distracting, or inspiring.