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Customer Engagement 1 min read
Word of mouth
Word of mouth is the first traffic source. You can’t put a price on its value, and it sure as…
Latest posts by Des Traynor
Customer Engagement 1 min read
Word of mouth is the first traffic source. You can’t put a price on its value, and it sure as…
Product & Design 44 min listen
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Product & Design 12 min watch
Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…
Product & Design 47 min listen
The founder of innovation consulting firm Strategyn, he’s helped hundreds of companies create new goods and services using JTBD principles,…
Customer Service 1 min read
Today we released our third book, Intercom on Customer Support. It explains how we think about customer support, and the…
Customer Engagement 34 min listen
As VP of Growth at HubSpot, Brian oversees the growth teams for new products such as Sidekick and HubSpot CRM. You may…
Product & Design 3 min read
In the 7th century, Archilochus wrote “The fox knows many things, but the hedgehog knows one big thing.” A simple…
Product & Design 42 min listen
Currently Director of Product Design at Facebook, Margaret oversees UX for all of the company’s ad products (mobile alone is a $2.9-billion business). She previously…
Product & Design 19 min watch
It’s never been easier for very small teams with very big ideas to achieve massive traction. Here’s just one small…