Product & Design 39 min listen
Google Ventures’ Braden Kowitz talks design and startups
Before joining Google Ventures, Braden led design for several Google products, including Gmail, Google Apps for Business, Google Spreadsheets, and Google…
Des Traynor
Latest posts by Des Traynor
Product & Design 48 min listen
Peter Merholz talks product design
Currently Senior Director of design with Jawbone, he was previously VP of Global Design at Groupon and is a co-founder…
Product & Design 4 min read
How to sunset a feature
If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some…
Customer Engagement 8 min read
How to show customers the value of free
The way technology is sold to businesses has changed fundamentally in the last decade and as a result so has…
Product & Design 1 min read
Our new book: Intercom on Product Management
We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…
Customer Service 32 min listen
Talking user onboarding with Samuel Hulick
Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…
Product & Design 5 min read
Meaningful growth vs metric manipulation
What gets measured gets done, no matter the cost. But there is a genuine danger in reducing product onboarding and…
Product & Design 1 min watch
How to lose touch, relevance, and customers
Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…
Product & Design 2 min read
Designing our new blog
Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing…