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Product & Design 2 min read
Designing our new blog
Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing…
Latest posts by Des Traynor
Product & Design 2 min read
Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing…
Product & Design 5 min read
It rarely makes sense to take product feedback from all users and it never makes sense to get it all…
Product & Design 1 min watch
Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…
News & Updates 2 min read
Customer information is most valuable when consolidated. When all your information about all your customers is in the same place,…
Product & Design 2 min read
Customers will always surprise you with the creative ways they use your product. It’s not deliberate on their behalf though….
Product & Design 4 min read
What do all technology flops have in common? They failed to do a job for their customers. If you are…
Product & Design 2 min read
What does a napkin tell you about a restaurant? Quite a lot, surprisingly. Study after study shows a strong correlation…
Product & Design 5 min read
Are all your users using all the features in your product? Of course they’re not. Let’s talk about that. When…
News & Updates 4 min read
We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,…