Product & Design 5 min read
5 product feedback mistakes we all make
It rarely makes sense to take product feedback from all users and it never makes sense to get it all…
Des Traynor
Latest posts by Des Traynor
Product & Design 1 min watch
Talk: Product strategy in a growing company
Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…
News & Updates 2 min read
Know the value of your customers
Customer information is most valuable when consolidated. When all your information about all your customers is in the same place,…
Product & Design 2 min read
This is not a map
Customers will always surprise you with the creative ways they use your product. It’s not deliberate on their behalf though….
Product & Design 4 min read
How to predict technology flops
What do all technology flops have in common? They failed to do a job for their customers. If you are…
Product & Design 2 min read
The thickness of napkins
What does a napkin tell you about a restaurant? Quite a lot, surprisingly. Study after study shows a strong correlation…
Product & Design 5 min read
Before you plan your product roadmap
Are all your users using all the features in your product? Of course they’re not. Let’s talk about that. When…
News & Updates 4 min read
Design principles: in-app messaging
We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,…
Product & Design 10 min read
Rarely say yes to feature requests
Here’s a simple set of Yes/No questions that you can quickly answer before you add another item to your product roadmap….