Customer Service 2 min read
Design principles: a shared inbox for your team
We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…
Des Traynor
Latest posts by Des Traynor
Product & Design 2 min read
Start with a cupcake
The quicker you can get feedback on what you’re thinking the better your idea will be. Usage is oxygen for…
Product & Design 6 min read
On magical software…
Software is most impressive when it gives you things for free. When just a simple few taps or clicks delivers…
Product & Design 2 min read
Where does your product suck? Where does it matter?
A product roadmap is built out of hard decisions. The bugs you must fix will fight with the features you…
Product & Design 3 min read
Four Things I Wish Every Chart Did
Analytics tools are great for collecting data that’s easy to measure, and visualising it in beautiful charts. Sadly, this usually…
Product & Design 2 min read
Some things can’t be wireframed
Research and analysis help show you the workflows, usability principles ensure it’s clear and intuitive, but how do you get…
Customer Service 1 min read
Show, don’t tell, with GIFs
The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…
Product & Design 4 min read
Why New Features Usually Flop
Launching a successful feature demands the same skills as launching a successful product. The difference is that you also have…
Product & Design 8 min watch
Product strategy in 7 minutes
A seven minute summary of everything I’ve learned about product strategy. What could go wrong… Awhile back I had the…