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Customer Service 2 min read
Analyzing Abandonment in Your Product
Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…
Latest posts by Des Traynor
Customer Service 2 min read
Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…
Product & Design 1 min watch
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
Product & Design 4 min read
When you think about feature creep and bloated products what comes to mind? Endless tabs, toolbars, settings, and preferences, right?…
Product & Design 7 min read
If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word…
Product & Design 4 min read
“We want to limit the length of a review in the product to 140 characters, because we may want to…
Customer Service 3 min read
When everyone involved in building a product are also using the product themselves, they’re said to be ‘dogfooding’. Dogfooding empowers…
Product & Design 6 min read
Any startup founder knows the pressure of launching first. The belief is that if your competitor beats you to market,…
Customer Engagement 5 min read
Most businesses are eventually faced with the key question: How much should we charge? There’s no one true answer. There are no gurus. There’s just you, your financials, and the need to make money. Here are four pricing principles to help you get started.
Product & Design 1 min listen
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…