Product & Design 1 min listen
An interview with Joshua Porter
Joshua Porter is a man with lots of fresh ideas and opinions. In this interview we spoke about many design…
Des Traynor
Latest posts by Des Traynor
Customer Engagement 5 min read
Effective messaging: say the right thing at the right time
Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to…
Product & Design 1 min listen
An interview with Ryan Singer
I talked with Ryan Singer from 37signals about design practices, product management, the merits of UX processes, and lots more….
Product & Design 3 min read
If it’s important, don’t hack it
Growth hacking is a dirty world. Scraping websites and spamming activity feeds grows a business in the same way anorexia…
Product & Design 2 min read
You pay the price, but you get value
Sometimes your customers know that you provide a feature they want, but for some reason, they don’t use it. Why…
Product & Design 1 min read
Complex, but not Complicated
Situation: Your users know you provide a feature, and they want to use it. But when they approach it they’re…
Product & Design 2 min read
Are you being Clear, or Clever?
Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using…
Customer Engagement 1 min read
Creative advertisements
Understanding the value of offline advertising is messy. Billboards, for example, are priced based on how many cars drive past…
Product & Design 7 min read
The Future of Email Products
The last significant innovation in email came 8 years ago with Gmail which introduced conversation threading, gigabyte storage, speed, powerful…