Latest posts by Des Traynor
Product & Design 19 min read
In these tough economic conditions, most businesses are just thinking about how to survive. But if you’re brave and move fast, it’s actually possible to find new opportunities to grow.
Product & Design 40 min listen
We’ve been here before. Between media buzz, overstated claims, and the work on the ground, sometimes it’s hard to distinguish fantasy from reality when dealing with Machine Learning. As neural networks mature and stand out from the pack, can the tech live up to the hype?
Product & Design 27 min listen
In the face of what’s expected to be an economic downturn, projected growth has slowed, investment has shrunken, and the tech industry has taken a hit. It’s time to pause, regroup, and devise a new game plan.
Product & Design 35 min listen
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
Growth 31 min listen
Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?
Product & Design 19 min watch
You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.
Engineering 3 min read
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
Product & Design 32 min listen
This month, Intercom turns 10. As we reflect on the lessons we’ve learned along the way, we keep coming back to the importance of speed. Here’s how we think about maintaining momentum.
Product & Design 3 min read
When considering how to grow your business, it’s not about where you are, it’s about where you’re going and how fast you’re getting there.