Product & Design 27 min watch
Build the right thing
This week I gave a talk at The Next Web on the importance of your product strategy when scaling a…
Des Traynor
Latest posts by Des Traynor
Product & Design 35 min listen
Bob Moesta on unpacking customer motivations with Jobs-to-be-Done
Bob Moesta pioneered the Jobs-to-be-Done (JTBD) framework in the mid 90’s, alongside Harvard Business School Professor Clayton Christensen. In short,…
Product & Design 57 min watch
10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Customer Engagement 3 min read
Understanding direct and indirect competition
Sometimes your customers really want to use your feature or product, but they also want something else that simply isn’t…
News & Updates 37 min listen
Product and design trends that will shape 2018
Before kicking off our own goals and resolutions in earnest, I sat down with VP of Product Paul Adams and…
Product & Design 31 min listen
What 2017 taught us about product
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
Product & Design 29 min listen
NextView Ventures’ Melody Koh on leading product at a high-growth company
It’s lessons like these that put Melody Koh on our radar. Melody recently became a venture partner at NextView Ventures,…
Product & Design 1 min listen
A great product starts with a great vision
What unique opinions does your product have about the world? What do you believe about your problem space that no…
Customer Engagement 6 min read
How Intercom got our first customers
There are two harsh truths for startups. 1: Until you have users, you don’t have a product. 2: Until they’re…