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Customer Engagement 6 min read
How Intercom got our first customers
There are two harsh truths for startups. 1: Until you have users, you don’t have a product. 2: Until they’re…
Latest posts by Des Traynor
Customer Engagement 6 min read
There are two harsh truths for startups. 1: Until you have users, you don’t have a product. 2: Until they’re…
AI & Automation 32 min listen
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better products.
Product & Design 1 min read
Sales first, marketing first, technology first. There’s lots of ways to build a company. Today we’re in an era of…
Product & Design 21 min watch
In the early days of a company, getting product strategy right is way more important than perfecting sales, marketing or…
Product & Design 6 min read
Startups are knee deep in customer acquisition metrics. Click through rates, cost per click, cost per lead, conversion rate, cost…
News & Updates 36 min listen
Jason’s also an entrepreneur, host of the wildly popular This Week in Startups podcast and founder of the LAUNCH incubator (a…
News & Updates 1 min read
We’ve just released a new book, Intercom on Starting Up. With the insane volume of startup literature already out there…
News & Updates 3 min read
Choosing the correct pricing for your product is a daunting task – particularly if you’ve never priced anything before. But…
Product & Design 2 min read
Sending product announcements without considering your audience is like writing a love letter and then addressing it “to whom it…