Product & Design 34 min listen
Lessons in product management with Intercom’s Colin Bentley and Brian Donohue
Jump three-plus years forward to today, and we’ve more than 300 team members, 17,000 customers and 100,000 monthly active users….
Des Traynor
Latest posts by Des Traynor
Customer Engagement 5 min read
4 strategies to increase user engagement
The definition of an “engaged user” varies from product to product, but it’s fundamental to the success of every product. Here are 4 approaches that will help you increase this crucial metric.
Customer Service 3 min read
How your support team improves your product
Blaming your customer support team for unhappy customers is like blaming weathermen for the rain. Sure they’re involved, but only…
Product & Design 36 min listen
Product trends with Intercom’s Paul Adams and Emmet Connolly
Things like chatbots, voice UI, conversational commerce, machine learning, moving from screens to systems – all were discussed and debated…
Customer Engagement 3 min read
Q&A: How to get better at public speaking
This week, one of our readers emailed us to ask: “What advice would you give someone who’s just getting started…
Customer Engagement 7 min read
Reduce churn by re-engaging your customers
Churn is one of the most important metrics tracked by today’s startups. But also one of the most misunderstood. We’re…
Product & Design 30 min read
Your product is already obsolete
Everyone working in tech needs to be acutely aware of all the different technological shifts happening in the industry and consistently ask those shifting currents will affect their own product.
News & Updates 3 min read
Q&A: What books would you recommend to new entrepreneurs?
This week, our question comes from Gabriele: “What books would you recommend to an entrepreneur just starting out?” The number…
Product & Design 27 min listen
Intercom’s Elizabeth McGuane on crafting a content strategy
This blog, our product marketing, and our books are all testament to that. But equally important are the words within…