Latest posts by Franka Martinovic
Automating your customer support shouldn’t be a case of bots vs humans. Here’s how you can leverage both to deliver efficient, personalized support at scale.
Customer Service 7 min read
We recently introduced a new decision-making framework for our Support team that ensures that everyone is heard and feels involved. Here’s what we learned – and how you can use it too.
Customer Service 6 min read
Dealing with inappropriate conversations can be challenging for your support team. Creating a robust process relieves the emotional burden of figuring out what to do and where to seek help.
