Karen was Intercom's CEO from 2020 to 2022, leading the company in its mission of making internet business personal. She is also currently on the board for Dropbox and was previously Intuit’s SVP of Small Business.
After your first wave of growth, it’s easy to stagnate and not know what to do next. But don’t stunt your future growth. Invest in your customers and in your product so you can appeal to more people.
You often hear many great talks about the founding story and how to drive that first phase of growth. At SaaStr Annual, I talked about what happens after that, in your next phase of growth.