Latest posts by Kate Sugrue
Customer Service 2 min read
In our latest “Response Time” interview, we ask Line Granseth, Head of Customer Service at Morgenlevering, about the most valuable thing working in customer service has taught her, which celebrity would be great at her job, whether a burger’s a sandwich, and more.
Customer Service 4 min read
In our first “Response Time” interview, we ask Erin Narvaez, Senior Manager of Customer Support at Frame.io, about her greatest productivity hack, what advice she’d give to peers in the customer service industry, which celebrity would be great at her job, and more.
News & Updates 2 min read
We’re excited to announce that Intercom has won three TrustRadius “Best of” awards in the “Live Chat” category of their Winter 2023 report.
News & Updates 3 min read
We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023.
Product & Design 6 min read
Most companies depend on cross-functional teams when building a product that delivers real value. Intercom is no exception.
Customer Engagement 9 min read
Not all NPS results are the same – it’s all too easy to turn them into a vanity metric. Here’s how we do our NPS surveys at Intercom to make sure they are as insightful and accurate as possible.
News & Updates 1 min watch
So maybe you’re intrigued and excited about how automation is fast becoming driver for growth in your industry but you still don’t quite understand exactly what a Custom Bot is? That’s where Intercom’s Product Education team can help!