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From support to sales: Turn eCommerce conversations into customers with Fin
Discover how Intercom’s next-gen customer service AI agent Fin empowers eCommerce companies to scale support, drive conversion rates, and boost brand loyalty.
Latest posts by Kelly Farrell
Discover how Intercom’s next-gen customer service AI agent Fin empowers eCommerce companies to scale support, drive conversion rates, and boost brand loyalty.
Customer Service 4 min read
With chatbots handling more and more support conversations, it might seem like help centers are obsolete. But don’t be fooled – many consumers still prefer to find answers on their own. A strong self-serve offering includes a help center that both resolves customer queries and aligns with a company’s brand.
Customer Service 5 min read
Most companies appreciate the need for brand consistency in sales and marketing, but this consistency can often be overlooked when it comes to a company’s customer support offering. Here, we explore the benefits of brand consistency in your help center.