Latest posts by Leanne Harte
The holidays are around the corner – is your support team ready for the volume? Here are 7 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
Customer Service 9 min read
Preparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team.
AI & Automation 7 min read
We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.
