Customer Service 24 min listen
CX expert Bill Price on creating frictionless customer experiences
What if you could design a customer experience so smooth that customers don’t have to contact you?
Liam Geraghty
Latest posts by Liam Geraghty
News & Updates 30 min listen
2022 in review: Highlights from this year’s best conversations
A digest of the year’s Inside Intercom podcast with noteworthy insights, business learnings, and reflections from this year’s guests.
Customer Engagement 22 min listen
Venture capitalist Harry Stebbings on getting into venture
The world of venture capital can look elusive from the outside, so today’s guest, the founder of The Twenty Minute VC, shares his thoughts on getting your foot through the door and standing out from the crowd.
Product & Design 15 min listen
Intercom’s Product Principles: Building solutions that fit the bill
It’s easier to make things people want than to make people want things. From starting with the problem to taking ownership of what ships, focusing on the right areas can make all the difference in crafting a useful solution that actually solves your customers’ problems.
Growth 32 min listen
ProfitWell founder Patrick Campbell on life after acquisition
Between balancing strategic interests and hammering out the tiniest of details, merging two companies is a delicate dance that, even in the best of cases, can take its toll. Even when all is said and done, a nagging question remains: what next?
Customer Engagement 24 min listen
Chili Piper’s co-founder Alina Vandenberghe on bootstrapping your way to success
From finding the first customers to having no choice but to go remote, bootstrapping is a challenge for any entrepreneur. What does it take to grow a new business in a competitive market with such limited resources?
Growth 26 min listen
Solving the Innovator’s Dilemma: How successful companies are embracing innovation units
More and more established companies are creating semi-autonomous units to drive new innovation. We talk to Atlassian, Vermeer, and Gartner about how they do it.
Customer Service 20 min listen
Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?
Growth 25 min listen
Collect’s founder Alex Delivet on automating data collection
Retrieving documents from customers over email can be messy, tedious, and time-consuming – not to mention risky, especially if we’re talking about sensitive data. But it doesn’t have to be.