Liam is the Audio Content Producer at Intercom, overseeing our podcasts and documentary series. Previously a contributor to Irish national broadcaster RTÉ, he also creates the Meet Your Maker podcast.
From finding the first customers to having no choice but to go remote, bootstrapping is a challenge for any entrepreneur. What does it take to grow a new business in a competitive market with such limited resources?
More and more established companies are creating semi-autonomous units to drive new innovation. We talk to Atlassian, Vermeer, and Gartner about how they do it.
With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?
Retrieving documents from customers over email can be messy, tedious, and time-consuming – not to mention risky, especially if we’re talking about sensitive data. But it doesn’t have to be.
The best way to engage with your customers is by delivering the right message, to the right person, at the right time. Meet the five new product innovations that will help you achieve that.
Being a manager doesn’t exactly come with an instruction manual. Even after years of practice, sometimes it still feels like you’ve just been thrown into the deep end of the pool. Today’s guest shares her advice on how to better support and grow your team.
With every product we build, we’re always aiming to deliver the most value to our customers as quickly as possible. Our engineering principles help us do just that.
Why do people cancel? What feature should you build next? Which potential customers are the best fit for your business? The answer to all of these questions don’t lie in spreadsheets or charts, but in customer interviews.
Companies may have been reluctant to use emojis in their communications, but as the tiny pictograms permeate our lives more and more, can using them appropriately help us build even better relationships with our customers?