Latest posts by Liam Geraghty
News & Updates 31 min listen
The best way to engage with your customers is by delivering the right message, to the right person, at the right time. Meet the five new product innovations that will help you achieve that.
Growth 24 min listen
Being a manager doesn’t exactly come with an instruction manual. Even after years of practice, sometimes it still feels like you’ve just been thrown into the deep end of the pool. Today’s guest shares her advice on how to better support and grow your team.
Product & Design 15 min listen
With every product we build, we’re always aiming to deliver the most value to our customers as quickly as possible. Our engineering principles help us do just that.
Customer Engagement 26 min listen
Why do people cancel? What feature should you build next? Which potential customers are the best fit for your business? The answer to all of these questions don’t lie in spreadsheets or charts, but in customer interviews.
Customer Engagement 18 min listen
Companies may have been reluctant to use emojis in their communications, but as the tiny pictograms permeate our lives more and more, can using them appropriately help us build even better relationships with our customers?
Scale by Intercom 30 min listen
In this disinformation age, troll farms, fake news, and hate speech run amok – and the truth is harder and harder to spot. Can content moderation help us protect online communities from its consequences?
Engineering 30 min listen
While good coding skills are always appreciated, being a staff plus engineer demands a lot more than just your technical prowess. What does it take to get there, and more importantly, where can you have the biggest impact on your organization?
Product & Design 30 min listen
People love stories and human connection – it’s just the way we’re built. The insights we extract from those connections give us a peek into who our customers are as human beings, and only by leveraging it can we deliver a truly great experience.
Product & Design 18 min listen
Listen to members of our Engineering and Product Design teams discuss the principles that help us ship fast and scale quickly.