Latest posts by Liam Geraghty
Customer Engagement 24 min listen
Creating a survey may be quick and easy, but so is creating a bad one. Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?
Customer Engagement 28 min listen
The typical software selling strategy is dead. In a market where there is less and less time to influence customers’ decisions, can customer marketing help companies get ahead?
Product & Design 16 min listen
Software only becomes valuable when it’s delivered to customers. By following fundamentals and stripping unnecessary complexity from the equation, we can do it fast and efficiently.
Customer Service 27 min listen
We all want to believe we’re working towards something meaningful and that our actions have a lasting impact. And while it’s easy to believe that only certain people are positioned to drive that change, everyone has that power in them.
Customer Service 36 min listen
In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.
Product & Design 14 min listen
Hear from experts across Intercom’s R&D team talk about the principles that guide their work everyday.
Customer Engagement 26 min listen
For years, businesses have structured their marketing and sales strategies around the funnel. But as we devise better ways to engage with our customers, maybe it’s time we evolve our metaphors, too.
Product & Design 26 min listen
The invention of the telephone revolutionized the way businesses interacted with their customers. In this special episode, we explore how phone support has evolved over the years.
Customer Service 26 min listen
There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.