Latest posts by Liam Geraghty
Customer Service 26 min listen
There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.
Customer Engagement 27 min listen
From the first census to modern questionnaires, take a tour through the past, and the future, of surveys in this feature episode of our podcast.
News & Updates 25 min listen
The future of internet business is ongoing customer engagement. In this episode, we bring highlights from our first-ever global virtual launch event and reveal the game-changing products that will transform your business.
Product & Design 37 min listen
There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.
News & Updates 15 min listen
It’s been over a century since the female suffrage movement and the struggle for equal pay and better working conditions sparked the wave that would lead us here. Today, we celebrate women everywhere.
Growth 23 min listen
User onboarding is not a quick product tour or welcome email. It starts before the user signs up, and it doesn’t quite end after they convert. So, what is it, and more importantly, how do you get it right?
News & Updates 28 min listen
After two years of the pandemic, employees are feeling more stressed and burned out than ever, and the companies that focus on their wellbeing will be the ones to thrive.
Customer Engagement 26 min listen
We know “mojo” is not your typical marketing jargon, and it’s not often thrown around in a business setting, but that’s exactly what today’s guest says we’re missing.
Customer Service 25 min listen
We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.