Customer Engagement 27 min listen
Questioning tech: The past, present, and future of survey tools
From the first census to modern questionnaires, take a tour through the past, and the future, of surveys in this feature episode of our podcast.
Liam Geraghty
Latest posts by Liam Geraghty
News & Updates 25 min listen
New at Intercom: Hear all about the next generation of customer engagement
The future of internet business is ongoing customer engagement. In this episode, we bring highlights from our first-ever global virtual launch event and reveal the game-changing products that will transform your business.
Product & Design 37 min listen
Product evangelist John Cutler on becoming a catalyst for change
There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.
News & Updates 15 min listen
Celebrating International Women’s Day 2022: Women who broke the bias
It’s been over a century since the female suffrage movement and the struggle for equal pay and better working conditions sparked the wave that would lead us here. Today, we celebrate women everywhere.
Growth 23 min listen
Growth marketing expert Ramli John on why you’re getting user onboarding wrong
User onboarding is not a quick product tour or welcome email. It starts before the user signs up, and it doesn’t quite end after they convert. So, what is it, and more importantly, how do you get it right?
News & Updates 28 min listen
Wellbeing coach Marilyn Suttle on curbing burnout and attrition
After two years of the pandemic, employees are feeling more stressed and burned out than ever, and the companies that focus on their wellbeing will be the ones to thrive.
Customer Engagement 26 min listen
Velocity’s Doug Kessler on bringing the mojo back to content marketing
We know “mojo” is not your typical marketing jargon, and it’s not often thrown around in a business setting, but that’s exactly what today’s guest says we’re missing.
Customer Service 25 min listen
2022 customer support trends: How support leaders are adapting
We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.
Customer Engagement 30 min listen
CX expert Jay Baer on creating experiences that get your customers talking
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?