Latest posts by Liam Geraghty
Engineering 19 min listen
The phrase “women in tech” has become a catch-all label, used to describe everything from the problem, to the solution, to the community. But what does it mean for the women working at Intercom?
Growth 31 min listen
Data analysis is not about spewing fancy dashboards – it’s a long, iterative, collaborative process that helps you to better understand what the customer wants, and how to get there.
Scale by Intercom 27 min listen
As more and more data gets stored in the cloud, proving that you can protect your customers’ data is not just a nice-to-have – it’s essential.
News & Updates 34 min listen
An end of year compilation with the insightful conversations, business learnings, and reflections from this year’s guests on the podcast.
Growth 31 min listen
Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?
Product & Design 15 min listen
Sound plays a considerable role in determining whether a product experience is good or not. But the line between useful and exasperating is a tenuous one, and it’s easier than you think to find yourself on the other side of it.
Engineering 27 min listen
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.
Scale by Intercom 30 min listen
Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy.
Customer Engagement 26 min listen
From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service?