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Customer Service 34 min listen
Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.
Latest posts by Liam Geraghty
Customer Service 34 min listen
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.
Sales 31 min listen
With the onset of the COVID-19 pandemic, a lot of companies stopped in their tracks and had to rethink everything. Others, however, hit the gas pedal. BrowserStack’s Mark Rudden details their experience.
Product & Design 42 min listen
IBM’s Chief Design Officer and Global Vice President Arin Bhowmick joins us to discuss the role design plays at IBM, the importance of user research, and the principles of building ethical, sustainable AI.