Latest posts by Liam Geraghty
Product & Design 15 min listen
Sound plays a considerable role in determining whether a product experience is good or not. But the line between useful and exasperating is a tenuous one, and it’s easier than you think to find yourself on the other side of it.
Engineering 27 min listen
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.
Scale by Intercom 30 min listen
Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy.
Customer Engagement 26 min listen
From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service?
Customer Service 31 min listen
Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.
Product & Design 19 min listen
As your business grows, it’s only natural your brand grows with it. We chat with some of the creative people behind Intercom’s branding and our recent brand refresh project.
Customer Service 19 min listen
The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?
Customer Service 31 min listen
Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise?
Product & Design 22 min listen
The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder.