Liam Geraghty

Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.

Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.

As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.

Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.

AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.

Launching an AI-first customer service system might feel overwhelming if you don’t know where to start. Here are some tried and tested tips for your first three months.

Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.  

Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.