Customer Service 30 min watch
The Ticket: A day in the life of a conversation designer
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
Latest posts by Liam Geraghty
Customer Service 30 min watch
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
Customer Service 30 min watch
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 20 min watch
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 20 min watch
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Customer Service 20 min watch
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.
Customer Service 20 min watch
Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.
Customer Service 20 min watch
Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.
Customer Service 15 min watch
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
Customer Service 36 min watch
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.