Product & Design 27 min watch
Intercom on Product: How to design standout products in an AI world
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Liam Geraghty
Latest posts by Liam Geraghty
Customer Service 27 min watch
Crossing the threshold: Exploring Intercom’s Customer Service Trends Report for 2024
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.
AI & Automation 36 min watch
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.
AI & Automation 58 min listen
2023 in review: Highlights from this year’s best conversations
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast.
Customer Service 30 min listen
Make every call count: The evolution of phone support
Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to our latest feature, Intercom Phone.
AI & Automation 31 min watch
All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
What are the implications of AI for SaaS companies and early-stage SaaS investors? Point Nine’s Christoph Janz joins us to discuss.
Customer Service 20 min watch
Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights.
AI & Automation 30 min listen
How AI is creating support roles, not taking them
What does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come? Listen to a panel of industry experts to find out.
Customer Service 17 min watch
Training the next generation of support leaders with Peak Support’s Hannah Steiman
Peak Support’s Hannah Steiman chats about leadership enablement and why it’s key for support teams in high-growth companies.