Latest posts by Liam Geraghty
Customer Service 27 min watch
“Be the Spark” author Simon T. Bailey shares insights on how companies can embody the principles of platinum service to create customers for life.
Product & Design 27 min watch
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Customer Service 27 min watch
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.
AI & Automation 36 min watch
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.
AI & Automation 58 min listen
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast.
Customer Service 30 min listen
Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to our latest feature, Intercom Phone.
AI & Automation 31 min watch
What are the implications of AI for SaaS companies and early-stage SaaS investors? Point Nine’s Christoph Janz joins us to discuss.
Customer Service 20 min watch
Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights.
AI & Automation 30 min listen
What does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come? Listen to a panel of industry experts to find out.