Customer Service 17 min watch
Training the next generation of support leaders with Peak Support’s Hannah Steiman
Peak Support’s Hannah Steiman chats about leadership enablement and why it’s key for support teams in high-growth companies.
Liam Geraghty
Latest posts by Liam Geraghty
AI & Automation 49 min watch
HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy
HubSpot’s Director of Customer Support for EMEA Noel O’Reilly on how AI and automation are affecting customer service today and HubSpot’s AI strategy for years to come.
Customer Service 25 min watch
Leonard Berry and the eternal pursuit of service excellence
Legendary Professor Leonard Berry joins us to talk about his book ‘On Great Service’ and his framework for improving service quality.
Product & Design 45 min watch
Shopify UX Director Elizabeth McGuane on why design should start with words
When you think about design, you probably picture some sketches on a whiteboard, a mockup of a product, or iterations of an interface. But a crucial part of the process happens – or should happen, at least – before the visual representation.
AI & Automation 55 min watch
The emergence of superintelligent AI
We take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.
AI & Automation 25 min watch
Learn how AI can unlock productivity, according to AI founder Andrew Louder
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.
Growth 25 min watch
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Behnam Tabrizi discusses how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.
Customer Service 25 min watch
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
Customer Service 25 min watch
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
CX strategist Lynn Hunsaker on how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.