Latest posts by Liam Geraghty
AI & Automation 49 min watch
HubSpot’s Director of Customer Support for EMEA Noel O’Reilly on how AI and automation are affecting customer service today and HubSpot’s AI strategy for years to come.
Customer Service 25 min watch
Legendary Professor Leonard Berry joins us to talk about his book ‘On Great Service’ and his framework for improving service quality.
Product & Design 45 min watch
When you think about design, you probably picture some sketches on a whiteboard, a mockup of a product, or iterations of an interface. But a crucial part of the process happens – or should happen, at least – before the visual representation.
AI & Automation 55 min watch
We take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.
AI & Automation 25 min watch
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.
Growth 25 min watch
Behnam Tabrizi discusses how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.
Customer Service 25 min watch
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
Customer Service 25 min watch
CX strategist Lynn Hunsaker on how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
AI & Automation 20 min listen
Do people actually enjoy interacting with customer service chatbots? And what do they think about the new generation of AI-powered bots? Join us as we dive into our latest research to find out.