Latest posts by Liam Geraghty
Customer Service 30 min watch
What does it take to elevate a bland customer interaction into an unforgettable experience that drives lifelong loyalty? Listen to CX expert Micah Solomon share his insights.
Customer Service 30 min watch
What distinguishes companies that are truly customer-obsessed from their customer-focused or customer-centric colleagues? CX executive Marbue Brown tells us all.
Customer Service 27 min watch
Learn how B2B and B2B2C businesses can measure the impact and show the value of their customer experience programs.
Customer Engagement 27 min watch
The majority of our purchasing decisions are made by the subconscious brain. Do you know how to communicate with it?…
Customer Service 15 min listen
In the fast-paced world of fintech, could customer service set companies apart from the pack?
AI & Automation 59 min watch
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.
Customer Service 27 min watch
Building customer loyalty requires a lot more than a satisfied customer. What can cognitive science teach us about creating memorable customer experiences that turn prospects into advocates?
AI & Automation 60 min watch
Recent breakthroughs with large language models have exceeded all of our expectations. We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.
AI & Automation 17 min watch
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.