AI & Automation 17 min watch
Hi, Robot: Intercom interviews ChatGPT
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.
Liam Geraghty
Latest posts by Liam Geraghty
Customer Service 25 min listen
Retail expert Joel Bines on the rise of the “me-centric” economy
Retail in the 21st century has been utterly transformed by the rise of e-commerce and the arrival of smartphones. Listen to retail expert and author Joel Bines describe how the consumer has adapted to these changes.
AI & Automation 58 min listen
AI in the designer’s toolbox: Shaping the future with ChatGPT
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?
Product & Design 22 min listen
Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
As soon as a customer buys your solution, the bulk of the customer journey will be inside the product. Are you taking full advantage of it?
Growth 34 min listen
The future of learning: Meet the edtech companies leading the way
The pandemic may have contributed to the meteoric rise of educational technology, but we’re still a long way from seeing its full potential. Can edtech companies rise to the challenge?
Product & Design 16 min listen
MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth
You might be all about the user, but are you considering the full spectrum of your users’ preferences? Today, we look into the broader context of product-led growth to understand how you can leverage product data and drive revenue.
Customer Service 24 min listen
CX expert Bill Price on creating frictionless customer experiences
What if you could design a customer experience so smooth that customers don’t have to contact you?
News & Updates 30 min listen
2022 in review: Highlights from this year’s best conversations
A digest of the year’s Inside Intercom podcast with noteworthy insights, business learnings, and reflections from this year’s guests.
Customer Engagement 22 min listen
Venture capitalist Harry Stebbings on getting into venture
The world of venture capital can look elusive from the outside, so today’s guest, the founder of The Twenty Minute VC, shares his thoughts on getting your foot through the door and standing out from the crowd.