Latest posts by Liam Geraghty
Customer Service 25 min listen
Retail in the 21st century has been utterly transformed by the rise of e-commerce and the arrival of smartphones. Listen to retail expert and author Joel Bines describe how the consumer has adapted to these changes.
AI & Automation 58 min listen
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?
Product & Design 22 min listen
As soon as a customer buys your solution, the bulk of the customer journey will be inside the product. Are you taking full advantage of it?
Growth 34 min listen
The pandemic may have contributed to the meteoric rise of educational technology, but we’re still a long way from seeing its full potential. Can edtech companies rise to the challenge?
Product & Design 16 min listen
You might be all about the user, but are you considering the full spectrum of your users’ preferences? Today, we look into the broader context of product-led growth to understand how you can leverage product data and drive revenue.
Customer Service 24 min listen
What if you could design a customer experience so smooth that customers don’t have to contact you?
News & Updates 30 min listen
A digest of the year’s Inside Intercom podcast with noteworthy insights, business learnings, and reflections from this year’s guests.
Customer Engagement 22 min listen
The world of venture capital can look elusive from the outside, so today’s guest, the founder of The Twenty Minute VC, shares his thoughts on getting your foot through the door and standing out from the crowd.
Product & Design 15 min listen
It’s easier to make things people want than to make people want things. From starting with the problem to taking ownership of what ships, focusing on the right areas can make all the difference in crafting a useful solution that actually solves your customers’ problems.
