AI & Automation 59 min watch
From science fiction to tech reality: Exploring the impact of AI
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
Liam Geraghty
Latest posts by Liam Geraghty
AI & Automation 30 min listen
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Customer service is at the forefront of the AI revolution and everyone’s trying to keep up. Today, we tackle the burning question: How do you prepare your support team for AI?
AI & Automation 45 min watch
Building AI that works: How to navigate the AI frontier as a product leader
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.
AI & Automation 10 min listen
Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
What happens when AI enters the workplace? In this special episode, we dive into a groundbreaking study exploring how AI-assisted humans will redefine the boundaries of productivity.
Customer Service 30 min watch
How to take your customer service from unforgivable to unforgettable, with Micah Solomon
What does it take to elevate a bland customer interaction into an unforgettable experience that drives lifelong loyalty? Listen to CX expert Micah Solomon share his insights.
Customer Service 30 min watch
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
What distinguishes companies that are truly customer-obsessed from their customer-focused or customer-centric colleagues? CX executive Marbue Brown tells us all.
Customer Service 27 min watch
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Learn how B2B and B2B2C businesses can measure the impact and show the value of their customer experience programs.
Customer Engagement 27 min watch
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
The majority of our purchasing decisions are made by the subconscious brain. Do you know how to communicate with it?…
Customer Service 15 min listen
The great differentiator: How fintech companies are prioritizing great customer service
In the fast-paced world of fintech, could customer service set companies apart from the pack?