Latest posts by Mark Iafrate
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era.
Customer Engagement 34 min watch
We talk with Nick Telson-Sillett, the co-founder and CEO of trumpet, about their innovative branding and go-to-market strategy.
Product & Design 55 min watch
Enzo Avigo, co-founder and CEO of analytics platform June, shares the key learnings from his entrepreneurial journey so far.
Customer Service 64 min watch
We recently partnered with Klaus, the customer service quality management solution, to host a webinar on how to build a modern, AI-first customer support strategy.
Customer Service 3 min read
We noticed three recurring themes in this research report outlining how customer service leaders plan to maximize existing resources while still meeting and exceeding customer expectations.
Customer Engagement 3 min read
Customer retention is critical to sustained growth. Discover a three-pronged approach to help you drive retention and reduce churn with insights from Intercom, Productboard, and Fullstory.
Sales 5 min read
Your sales reps’ time needs to be reserved for engaging with high-intent leads – but how do you do that in a way that’s efficient and reliable? Here are some tactics innovative companies are using to generate more leads and close bigger deals, faster with Intercom.
News & Updates 5 min read
We’ve listened to your feedback and built new features to make Intercom work harder for you – balancing the power to scale with a personal touch.
News & Updates 4 min read
We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers.