Customer Service 10 min read
5 ways to bridge the customer service expectation gap in 2024
As technology advances and options expand, customer expectations of support are skyrocketing. Here are five ways to meet them.
Niamh O'Connor
Latest posts by Niamh O'Connor
Customer Service 23 min read
The ultimate guide to live chat support
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
Product & Design 15 min listen
Intercom’s Product Principles: Building solutions that fit the bill
It’s easier to make things people want than to make people want things. From starting with the problem to taking ownership of what ships, focusing on the right areas can make all the difference in crafting a useful solution that actually solves your customers’ problems.
AI & Automation 13 min read
Automated customer service: Support your customers more efficiently and effectively
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
News & Updates 2 min read
Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers
Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience.
News & Updates 52 min watch
Catch up with New at Intercom, our fall product launch event
We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.
Product & Design 15 min listen
Engineering principles: Shaping the solution and building in small steps
With every product we build, we’re always aiming to deliver the most value to our customers as quickly as possible. Our engineering principles help us do just that.
Engineering 3 min read
Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom
Intercom is excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering course.
Product & Design 16 min listen
Intercom’s product principles: Back to the basics
Software only becomes valuable when it’s delivered to customers. By following fundamentals and stripping unnecessary complexity from the equation, we can do it fast and efficiently.