Latest posts by Phil Byrne
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
Customer Engagement 20 min read
Great onboarding is critical for every stage of a customer’s lifecycle – from first-use to activation to longer term engagement. Learn how to craft a comprehensive onboarding strategy for your business.
Product & Design 25 min listen
Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple.
Customer Engagement 12 min read
From surveys to video, from reports to walkthroughs, here are the best app integrations to customize your onboarding experience with Intercom
Sales 20 min watch
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.
Customer Service 7 min read
If you want customers to stick around, you need to show them how to get the most from your product….
