Latest posts by Paul Murphy
At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: A clear product vision.
Product & Design 6 min read
Over the years, Intercom’s main product navigation began to cause confusion. Here is how we tackled the problem by focusing on two areas to make it more usable, intuitive, and polished.
Product & Design 8 min read
When it comes to career growth, the way you go about doing your work is just as important as great performance. Here are seven key behaviors we look for in product designers.
Product & Design 8 min read
To be a successful product designer, you must have a clear understanding of how the work you produce lead to outcomes, and in turn how those outcomes can have tangible impact.