News & Updates 25 min watch
Build your own chatbots with Custom Bots
This week we launched Custom Bots, a powerful new way to build completely customizable chatbots that work right in the…
Paul Adams
Latest posts by Paul Adams
AI & Automation 8 min read
Announcing Custom Bots, the chatbots that drive business growth
Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on…
News & Updates 6 min read
A new dawn for the business messenger
We completely rethought how a messenger designed for business should work, and we believe this represents a new dawn for the Messenger as the primary way internet businesses will communicate.
Product & Design 13 min read
What makes Intercom different for Product people
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…
News & Updates 2 min read
Please apply
A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the…
News & Updates 4 min read
The future of our Operator bot is in London
Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our…
Product & Design 6 min read
Great PMs don’t spend their time on solutions
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 3 min read
To perform at your best, focus on goals not tasks
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
Product & Design 3 min read
Launch mode vs iterate mode
The things that make a product team successful when launching a product are exactly the things that will make them…