Latest posts by Ryan Sherlock
An update on the progress we’ve made since launching an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Find out how PlanetScale Metal has changed the game, unlocking greater scalability, performance improvements, and zero-downtime maintenance.
Engineering 37 min watch
Discover how Intercom went from a patchwork of legacy systems and recurring incidents to a stable infrastructure that supports fast-moving product teams.
Engineering 16 min read
Discover how Intercom is evolving its database infrastructure by migrating to Vitess and PlanetScale, unlocking greater scalability, reliability, and zero-downtime maintenance.
Engineering 6 min read
How does a rapidly scaling company manage the core technologies it relies on? This is the story of how we developed and evolved a dedicated core technologies team at Intercom.
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…