Engineering Manager, Intercom

Evolving Intercom’s database infrastructure

Engineering 16 min read

Discover how Intercom is evolving its database infrastructure by migrating to Vitess and PlanetScale, unlocking greater scalability, reliability, and zero-downtime maintenance.

Ryan Sherlock

Director of Engineering, Intercom

Engineering 6 min read

Core responsibility: How we scaled our core technologies team

How does a rapidly scaling company manage the core technologies it relies on? This is the story of how we developed and evolved a dedicated core technologies team at Intercom.

Ryan Sherlock

Director of Engineering, Intercom

Engineering 5 min read

Why you should have skin in the engineering game

On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…

Ryan Sherlock

Director of Engineering, Intercom