Latest posts by Ryan Sherlock
Discover how Intercom went from a patchwork of legacy systems and recurring incidents to a stable infrastructure that supports fast-moving product teams.
Engineering 16 min read
Discover how Intercom is evolving its database infrastructure by migrating to Vitess and PlanetScale, unlocking greater scalability, reliability, and zero-downtime maintenance.
Engineering 6 min read
How does a rapidly scaling company manage the core technologies it relies on? This is the story of how we developed and evolved a dedicated core technologies team at Intercom.
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…