Sign up for our newsletter

Latest Articles
- Featured in Latest Articles
  
  Off Script: Brian Eno and Stephen Fry take on AI
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Customer Service
- Featured in Customer Service
  
  Announcing our latest guide: ‘The New Economics of Customer Service’
  
  Declan Ivory
  
  VP of Customer Support, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
AI & Automation
- Featured in AI & Automation
  
  Off Script: Brian Eno and Stephen Fry take on AI
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Customer Engagement
- Featured in Customer Engagement
  
  Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Product & Design
- Featured in Product & Design
  
  Beyond the AI hype: Understanding technological transformation with Benedict Evans
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Engineering
- Featured in Engineering
  
  How our infrastructure scales alongside our customers
  
  Oran O'Dowd
  
  VP of Engineering, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
News & Updates
- Featured in News & Updates
  
  Announcing our latest guide: ‘The New Economics of Customer Service’
  
  Declan Ivory
  
  VP of Customer Support, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Podcasts

Search the blog

Explore More

Off Script
Intercom on Product
Built for You
Books & Guides

Sam Stocker

Customer Support Specialist, Intercom