Latest posts by Michelle Fitzpatrick
Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Not to mention…
Product & Design 3 min read
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
Product & Design 8 min read
We’ve warned before of icebergs – feature requests that seem trivial but hide a ton of developmental complexity. When we…
Product & Design 11 min watch
When you’re building a new product, you need to help customers understand the value your product delivers – fast. Designing…
Customer Service 7 min read
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
News & Updates 3 min read
Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to…