Authors

Jennifer Murphy

Principal Researcher, Intercom

@jen_joesmurf

Jess O'Brien

Product Engineer at Intercom

@JessicaObrien28

Jessica Halper

Former Marketing Manager

@jmhalper

Jessica Schurman

Sales Development Representative, Intercom

@jschurm99

Jillian Wells

UX Research, Stripe

Jo Nieć

Senior Data Scientist

John Collins

Former Director of Content, Intercom

@jaycee001

John Looney

Former Principal Engineer, Intercom

Jonathan Costet

Marketing and Content Manager at eFounders

@JonathanCostet