Customer Service

Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service.

In our latest “Response Time” interview, we ask Kelsey VanSleen, Customer Success and Implementation Specialist at Billy, about the most valuable thing that working in customer service has taught them, how they’d explain their job to an alien, and more.

Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately.

We surveyed more than 2,000 customer service professionals across a range of locations, roles, and company sizes to find out how the customer service landscape is changing – and how they’re adapting their strategies to be set up for success in 2024.

Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.

Outdated, disconnected tools are no longer good enough. Learn how to future-proof your customer support tech stack for the modern conversational era.

The Intercom Content Team presents the highlights of 2023 on the Intercom blog and podcast, from the frontlines of the AI transformation in CS.