Customer Service

In our latest “Response Time” interview, we ask Agnieszka Popławska, Customer Success Team Lead at Calamari, about their greatest productivity hack, and more.

Unlock global customer support with Intercom’s AI agent, Fin, now offering multilingual capabilities in 45 languages.

At a high level, the role of customer support is to ensure customers end every interaction with your brand happier than when they started. As AI transforms customer support, how can teams unlock new opportunities for a more personal connection with their customers?

Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service.

In our latest “Response Time” interview, we ask Kelsey VanSleen, Customer Success and Implementation Specialist at Billy, about the most valuable thing that working in customer service has taught them, how they’d explain their job to an alien, and more.

Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately.