Strategies for providing next-generation service for today’s customers
Customer Service 4 min read
With chatbots handling more and more support conversations, it might seem like help centers are obsolete. But don’t be fooled – many consumers still prefer to find answers on their own. A strong self-serve offering includes a help center that both resolves customer queries and aligns with a company’s brand.
Customer Service 20 min watch
Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights.
Customer Service 5 min read
Tickets have been a core part of customer service for decades – and for good reason. But when it comes to online businesses, ticketing systems are mostly impersonal, unresponsive, and utilitarian. That’s changing – fast.
Customer Service 3 min read
In our latest “Response Time” interview, we ask John Harte, Senior Director of Customer Support at Contentful, about the most valuable thing that working in customer service has taught them, which movie robot they would choose as their AI sidekick, and more.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Rahel Kunkel, Operations Lead at Ostrom, about the most valuable thing working in customer service has taught them, and more.
Customer Service 17 min watch
Peak Support’s Hannah Steiman chats about leadership enablement and why it’s key for support teams in high-growth companies.
Customer Service 5 min read
Most companies appreciate the need for brand consistency in sales and marketing, but this consistency can often be overlooked when it comes to a company’s customer support offering. Here, we explore the benefits of brand consistency in your help center.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Giovanni Lepori, Head of Customer Success at Hunter.io, about their greatest productivity hack, the strangest thing a customer has ever asked them, and more.
Customer Service 22 min read
In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.
