Strategies for providing next-generation service for today’s customers
Customer Service 25 min watch
CX strategist Lynn Hunsaker on how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
AI & Automation 15 min read
According to our research, 69% of support leaders plan to invest more in AI in the year ahead. But not all bots are created equal, so here’s how to find the AI chatbot that’s right for you.
AI & Automation 9 min read
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
Customer Service 5 min read
In our latest “Response Time” interview, we ask Rune Rødbro, Chief Success Officer at iPaper, about which celebrity would be great at his job and more.
AI & Automation 40 min listen
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.
Customer Service 3 min read
In our latest “Response Time” interview, we ask John Burns, Ambassador Team Lead at Casumo, about his greatest productivity hack and more.
Customer Service 21 min watch
Healthcare author Jennifer FitzPatrick talks about simple strategies that can transform customers “from hateful to grateful”.
AI & Automation 2 min read
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
AI & Automation 3 min read
What will the future of customer service look like in the age of AI? The reality is that it will require a combination of automation and humans – or as we like to say, “bots and brains.”