Strategies for providing next-generation service for today’s customers
Customer Service 4 min read
In our latest “Response Time” interview, we ask Ashley Cicchetto, Manager of Customer Success at AR Workflow, about their best and worst customer service experiences, what they can do that a bot will never be able to replicate, and more.
Customer Service 64 min watch
We recently partnered with Klaus, the customer service quality management solution, to host a webinar on how to build a modern, AI-first customer support strategy.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Brittany Page, VP of Customer Success at Billy, about their greatest productivity hack, advice for peers in the industry, and more.
Customer Service 7 min read
In our latest “Response Time” interview, we ask Kinga Superson, Customer Support Team Lead at Growbots, about their best and worst customer service experiences, the words that make their skin crawl, and more.
Customer Service 25 min watch
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
Customer Service 25 min watch
CX strategist Lynn Hunsaker on how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
AI & Automation 9 min read
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
Customer Service 5 min read
In our latest “Response Time” interview, we ask Rune Rødbro, Chief Success Officer at iPaper, about which celebrity would be great at his job and more.
AI & Automation 40 min listen
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.