Strategies for providing next-generation service for today’s customers
Customer Service 3 min read
In our latest “Response Time” interview, we ask Sarah Donahoo, Head of Marketing & Customer Success at Fugo.ai, about her greatest productivity hack, what she wishes people knew about working in customer service, and more.
AI & Automation 30 min listen
Customer service is at the forefront of the AI revolution and everyone’s trying to keep up. Today, we tackle the burning question: How do you prepare your support team for AI?
AI & Automation 5 min read
We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Maartje Daems, Customer Support Manager at Plug&Pay, about the strangest thing a customer has asked her, what advice she’d give to her peers in the customer service industry, and more.
AI & Automation 7 min read
As a support leader, you’ve welcomed new team members lots of times. Much the same principles apply when adding an AI tool like Fin to your tech stack. Here, we explore how you can apply your experience to bringing a new AI bot on board.
Customer Service 7 min read
In our latest “Response Time” interview, we ask Barry Pepper, VP of Customer Experience at PushPress, about his greatest productivity hack, what book he’s reading at the moment, what he wishes people knew about working in customer service, and more.
Customer Service 30 min watch
What does it take to elevate a bland customer interaction into an unforgettable experience that drives lifelong loyalty? Listen to CX expert Micah Solomon share his insights.
AI & Automation 9 min read
Using a customer support chatbot will save you time, improve the customer experience and help you build a more robust support offering on your site or in your mobile app.
Customer Service 30 min watch
What distinguishes companies that are truly customer-obsessed from their customer-focused or customer-centric colleagues? CX executive Marbue Brown tells us all.