Strategies for providing next-generation service for today’s customers
AI & Automation 4 min read
To understand the effects of AI on the customer service industry, we surveyed over 1,000 support leaders and practitioners. Our full global report is coming soon, but here are some early insights we’ve gotten from more than 400 support leaders in North America.
Customer Service 6 min read
In our latest “Response Time” interview, we ask Mara Vicente, VP, Customer Solutions at Pipedrive, about where she gets her support leadership news, what words make her skin crawl, how she’d explain her job to an alien, and more.
Customer Service 27 min watch
Learn how B2B and B2B2C businesses can measure the impact and show the value of their customer experience programs.
Customer Service 6 min read
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Ethan Rylett, Head of Customer Success and Support at RotaCloud, about his greatest productivity hack, the most valuable thing working in customer service has taught him, and more.
Customer Service 15 min listen
In the fast-paced world of fintech, could customer service set companies apart from the pack?
Customer Service 6 min read
As expectations grow and resources shrink, it’s easy for support teams’ workloads to become unwieldy, and often unmanageable. These workload management features can help.
Customer Service 3 min read
We noticed three recurring themes in this research report outlining how customer service leaders plan to maximize existing resources while still meeting and exceeding customer expectations.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Libor Bitala, Head of Support at ROI Hunter, about his best customer service experience, what he wishes people knew about working in customer service, and more.