Customer Service 3 min read
Response Time: Vol. 9
In our latest “Response Time” interview, we ask John Burns, Ambassador Team Lead at Casumo, about his greatest productivity hack and more.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 21 min watch
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Healthcare author Jennifer FitzPatrick talks about simple strategies that can transform customers “from hateful to grateful”.
AI & Automation 2 min read
Announcing ‘The State of AI in Customer Service: 2023 Report’
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
AI & Automation 3 min read
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
What will the future of customer service look like in the age of AI? The reality is that it will require a combination of automation and humans – or as we like to say, “bots and brains.”
Customer Service 3 min read
Response Time: Vol. 8
In our latest “Response Time” interview, we ask Sarah Donahoo, Head of Marketing & Customer Success at Fugo.ai, about her greatest productivity hack, what she wishes people knew about working in customer service, and more.
AI & Automation 30 min listen
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Customer service is at the forefront of the AI revolution and everyone’s trying to keep up. Today, we tackle the burning question: How do you prepare your support team for AI?
AI & Automation 5 min read
What will the future of customer service look like? We asked 400 CS professionals to find out
We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.
Customer Service 3 min read
Response Time: Vol. 7
In our latest “Response Time” interview, we ask Maartje Daems, Customer Support Manager at Plug&Pay, about the strangest thing a customer has asked her, what advice she’d give to her peers in the customer service industry, and more.
AI & Automation 7 min read
Adding AI to your support team can be daunting. Our advice? You’ve got this
As a support leader, you’ve welcomed new team members lots of times. Much the same principles apply when adding an AI tool like Fin to your tech stack. Here, we explore how you can apply your experience to bringing a new AI bot on board.
