Strategies for providing next-generation service for today’s customers
Customer Service 27 min watch
Building customer loyalty requires a lot more than a satisfied customer. What can cognitive science teach us about creating memorable customer experiences that turn prospects into advocates?
Customer Service 3 min read
The process of localization involves tailoring your product to fit the needs of a local culture and language. It means that users across the world get the same great experience within your product, regardless of where they are or the language they speak – and it’s a major part of our mission to make internet business personal.
AI & Automation 2 min read
We’re in the midst of an AI revolution, with massive implications for the customer service industry – here are three predictions for how CS work will change in the era of AI.
Customer Service 12 min read
Learn about personalized customer experiences and the impact they can have on a brand and its customers.
AI & Automation 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
AI & Automation 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Line Granseth, Head of Customer Service at Morgenlevering, about the most valuable thing working in customer service has taught her, which celebrity would be great at her job, whether a burger’s a sandwich, and more.
AI & Automation 60 min watch
Recent breakthroughs with large language models have exceeded all of our expectations. We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.
Customer Service 6 min read
Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.
