Customer Service 14 min read
What is customer experience (CX)?
Learn about customer experience and the role it plays in the consumer journey.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 34 min watch
Intercom on Product: Our manifesto for next-generation customer service
Technology and society have evolved – and so have we. Our latest product manifesto embodies not just how much we’ve grown, but also our unwavering enthusiasm as we look forward to the next ten years of customer service.
Customer Service 12 min read
Why you need a customer support operations team
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Customer Service 4 min read
Response Time: Vol. 1
In our first “Response Time” interview, we ask Erin Narvaez, Senior Manager of Customer Support at Frame.io, about her greatest productivity hack, what advice she’d give to peers in the customer service industry, which celebrity would be great at her job, and more.
AI & Automation 17 min watch
Hi, Robot: Intercom interviews ChatGPT
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.
Customer Service 5 min read
Supporting product launches: How to set up your customer service team for new announcements
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
Customer Service 25 min listen
Retail expert Joel Bines on the rise of the “me-centric” economy
Retail in the 21st century has been utterly transformed by the rise of e-commerce and the arrival of smartphones. Listen to retail expert and author Joel Bines describe how the consumer has adapted to these changes.
Customer Service 14 min read
What is customer satisfaction (CSAT)?
A healthy business relies on happy customers. In this article, we cover everything you need to know about customer satisfaction: what it is, why it matters, how to measure it, and what it looks like in action.
Customer Service 10 min read
5 ways to bridge the customer service expectation gap in 2024
As technology advances and options expand, customer expectations of support are skyrocketing. Here are five ways to meet them.