Strategies for providing next-generation service for today’s customers
AI & Automation 15 min read
Discover how an AI agent can take your gaming support to the next level. This comprehensive guide explains how AI breaks the speed-quality-cost triangle and helps you deliver exceptional player experiences that boost retention and revenue.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Harry Spence, Director of Customer Support at ScreenCloud, about what he can do that a bot will never be able to replicate, and more.
Customer Service 45 min watch
RB2B’s Robb Clarke details how implementing Fin AI Agent created a scalable support system that now resolves 65% of inquiries automatically – saving the team 132+ hours monthly.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Ehsan Rishat, Head of Customer Success at REsimpli, about his greatest productivity hack, the most valuable thing about working in support, and more.
AI & Automation 7 min read
Discover how Intercom’s next-gen customer service AI agent Fin delivers VIP-level gaming support at scale, boosting player engagement and revenue while maintaining compliance.
Customer Service 38 min listen
Emily Lampert, Head of Product Support at Anthropic, discusses why Anthropic chose to partner with Intercom and how they balance automation with human expertise.
Customer Service 4 min read
Struggling with customers not believing your AI agent even when it’s correct? You’re not alone. Here are some tips to help foster stronger trust in AI-powered support.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Kostas Sveronis, Technical Support Manager at Yodeck, about the essence of great customer service, and more.
Customer Service 27 min watch
Constantina Samara, Head of Customer Support at Synthesia on how her background in psychology informs her approach to AI-driven customer service and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.